FAQs

We have tried to make the process of selecting, booking and checking-in to your apartment as simple and hassle free as possible. You can find a number of frequently asked questions below but please do not hesitate to call or e-mail us if you have a query that isn't covered.

Q: Is there a minimum or maximum length of time I can book an apartment for?
A: Our minimum stay is three nights and there is no maximum length.

Q: What are the main benefits of booking a serviced apartment over a hotel?
A: For both business and leisure travellers the key advantages of an apartment over a hotel come in the form of much more space to relax, work and entertain, home from home comforts such as a proper lounge, large bedroom, cooking and dining facilities, cheaper nightly rates especially compared to a comparable hotel suite, and direct phone access to a member of our staff throughout your stay should you have any queries or requests.

Q: How does the booking process work?
A: Once we receive a reservation request via our website or by phone we will e-mail to confirm availability and the rate. You will then be asked to confirm your booking, at which point a full booking confirmation e-mail will be sent and the reservation will be secured.

Q: What is the cancellation policy?
A: For cancellations made less than 14 days in advance of your confirmed arrival date we require a 25% payment for your total stay. For cancellations made less than 7 days before your arrival we require a 50% payment and for cancellations made less than 48 hour before a 100% payment is required.

Q: How do I collect the keys for my apartment?
A: If you have not booked and transfer we will meet you at the apartment at an agreed time to hand over the keys, show you around the apartment and answer any questions that you may have.

Q: How will I find the apartment?
A: When you book your apartment you will be given the full address and directions if you are arriving via public transport. Alternatively we are able to meet you from the arrivals hall of the airport and provide a direct transfer to the apartment by car. All our apartments are centrally located and in well known locations so all taxi drivers will also have no problem in finding the correct destination.

Q: When do I pay for my stay?
A: Typically payment is made when you arrive. We can accept payment in Euros or via credit card (Visa or MasterCard).

Q: Is access to the Internet available in the apartments and is there any charge?
A: Wireless internet access is available in all our apartments at no extra charge.

Q: Will someone be available to give me information about Bratislava?
A: Yes, when you arrive we will give you a map of Bratislava and provide any information that you would like about local sights, restaurant or other amenities.

Q: Are towels and bedding provided?
A: Yes a bath towel and a hand towel are provided for each guest along with full bed linen. Guests staying for over one week will be provided with a change of towels and bedding once per week at no extra charge.

Q: Will the kitchen be equipped with plates, glasses, cutlery, pots and pans etc?
A: Yes, the kitchens are fully equipped with everything you would expect to find at home. Within reason, if you discover that something is not available that you require we will do our best to supply those items.

Q: Can I be certain that the photographs on the website are a fair representation of the apartments?
A: Yes, all the photos displayed on this website are recent and provide a fair representation of the apartments on offer.

Q: Will there be someone available to help with any questions I have during my stay?
A: Yes, you will be given the phone number for a member of staff whom you can contact during your stay.

Q: Are there shops close to the apartments where I can buy food etc?
A: All the apartments on offer are centrally located and close to supermarkets. These will be pointed out to you on a map when you arrive at the apartment.

If you have any other questions please e-mail us at info@bratislavaresidences.com